Dinah, ClinkShrink, & Roy produce Shrink Rap: a blog by Psychiatrists for Psychiatrists, interested bystanders are also welcome. A place to talk; no one has to listen.
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Monday, July 19, 2010
Call Back Never
Okay, so I've been complaining about the hassles with Medicare since I changed my address. So this morning, Monday at 9:23 AM I decided to call the Highmark Medicare Enrollment Helpline. I went through the assorted menus --- with several stops at : Please visit the website. So finally I get to the juncture where I can press O to speak with a live person. Oh, but the message I get is: "We are currently experiencing high call volumes and can not take your call." They suggest I call back later, and specifically suggest that the best time to call is 8AM-9AM on Mondays. Next week, perhaps? Oy.
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Sorry for your frustration with the bureaucracy. Perhaps 8am ANY day would be almost as good.
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